Return and Replacement Conditions:

1. Condition Verification:

   Customers should inspect the product upon delivery and report any damage, defect, or wrong product to the “Customer Relationship Management Department” with picture/video proof.

2. Time Limit:

   Complaints are valid for 3 days from the day of product receipt. For electronics items, there’s a 15-day replacement guarantee for defective/non-functioning items.

3. Product Eligibility:

   Used/swatched or liquid/semi-liquid products are not eligible for exchange or refund.

4. Purchase Decision:

   Once purchased, products won’t be exchanged or returned due to a change of mind or dissatisfaction with smell, texture, color, design, etc.

5. Seal Integrity:

   Return policy is not valid after the seal is broken, or if the product doesn’t suit the customer.

Special Circumstances:

1. Mistaken Orders:

   Exchange for mistakenly ordered products may be possible with payment for return and resend costs, depending on the product type and management discretion.

2. Lingerie Items:

   Consult with female consultants for sizes/measurements. Bottoms (panty) are non-exchangeable/non-returnable.

Return Process:

1. Documentation:

   Original invoice and intact/undamaged product packaging box (where applicable) must be returned with the product.

2. Courier Charges:

   Free pick-up is arranged for Chattogram residents. For those outside Chattogram, return via Sundarban Courier Service. Validated claims will be reimbursed for courier charges.

Customer Support:

1. Contact Information:

   Hotline: +8801533691507; Email: zahid.ziks@gmail.com