Hanlibazar understands that our users care about their personal data and how it is collected, used, shared, protected, and cared for. We are committed to handling your personal data in accordance with applicable laws when you use any features and functions on our Platform or Services, interact with us via an external service or application or through our customer service agents, or access our Services through your computer, mobile device, or any other Internet-connected device.

PLEASE READ THIS PRIVACY POLICY CAREFULLY. BY CLICKING “SIGN UP”, “LOGIN”, “I AGREE/CONSENT TO HANLIBAZAR’S PRIVACY POLICY”, “I AGREE AND CONSENT TO THE COLLECTION, USE, DISCLOSURE, STORAGE, TRANSFER AND/OR PROCESSING OF MY PERSONAL DATA FOR THE PURPOSES STATED IN, AND UNDER THE TERMS OF, THIS PRIVACY POLICY” OR SIMILAR STATEMENTS ON HANLIBAZAR REGISTRATION PAGES OR IN THE COURSE OF USING THE SERVICES OR PLATFORM, YOU ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTOOD THIS PRIVACY POLICY AND CONSENT TO THE COLLECTION, USE, DISCLOSURE, STORAGE, TRANSFER AND/OR PROCESSING OF YOUR PERSONAL DATA AS DESCRIBED HEREIN.

1. INTRODUCTION TO THIS PRIVACY POLICY

1.1 Data protection is a matter of trust and your privacy is important to us. This Privacy Policy explains how Hanlibazar Ltd. (“Hanlibazar”, “we”, “our”, “us”) collects, uses, shares, and protects information in connection with the Services or use of the Platform, regardless of the type of device you use.

1.2 Where applicable, this Privacy Policy should be read together with any country-specific rider for your jurisdiction (see Section 12).

1.3 When you use Hanlibazar’s applications and websites (web or mobile), as well as products, information, functions and other services operated by Hanlibazar (collectively, the “Platform” and “Services”), we may collect, use, disclose, store and/or process data, including your personal data, in accordance with this Privacy Policy.

1.4 This Privacy Policy keeps you informed of how we handle personal data while providing the Services or access to the Platform, whether or not you have registered as a buyer.

1.5 Read this Privacy Policy together with any special notices we may provide for specific applications or features so you understand how and why we are using your personal data.

1.6 We may update this Privacy Policy from time to time due to legal, technical or business developments. We will take appropriate steps to inform you (e.g., posting an amended policy on the Platform). Where permissible, your continued use of the Services/Platform (including placing orders) after updates constitutes your acknowledgment and acceptance of the changes.

1.7 This Privacy Policy applies alongside other notices, contract terms and consent clauses that relate to our handling of your personal data, unless we state otherwise.

2. THE PERSONAL DATA WE COLLECT

2.1 We collect the personal data described below in accordance with applicable local laws and, where required, with your consent.

2.2 Personal data means information about an individual (true or not), from which that individual can be identified (directly or indirectly), alone or with other data we have or are likely to have.

2.3 Depending on your use of our Platform/Services, you may be asked to provide certain information. If you choose not to provide some data, certain Services or features may not be available.

The personal data you may provide includes:
i. Identity Data: name, date of birth, gender, username and password, email address, phone number, interests, and any personal data in photos/videos/audio you upload.
ii. Account and Transaction Data: card or bank details (processed via secure payment partners), delivery/billing address, payments and orders, and details of products you purchase through the Platform.
iii. Usage Data: information about how and when you use the Platform/Services or view content, as well as the sites you visited before the Platform and similar statistics.
iv. Marketing and Communications Data: interests, survey responses, marketing preferences, communication preferences, feedback, and your chat/email/call history on the Platform or with our service providers.
v. Location Data: e.g., to check for delivery status.
vi. Additional Verification Data: any information requested for identity verification required by authorities, or to investigate suspected policy/terms violations.

2.4 We also automatically collect certain information when you access our Platform/Services on your devices (see Collection of Computer Data, 2.12–2.16).

3. USE AND DISCLOSURE OF YOUR PERSONAL DATA

3.1 We use/disclose personal data for the following purposes in accordance with applicable law and, where required, with your consent:

  • To facilitate your use of the Services or access to the Platform.
  • To process and deliver your orders.
  • To provide customer service, including returns handling.
  • To verify and process payments (through secure partners).
  • To improve our Services, user experience, and marketing relevance.
  • To comply with legal obligations, prevent fraud, and enforce our Terms of Use.
  • To conduct surveys, research, and promotional campaigns.
  • To send marketing and promotional messages where legally permitted.

3.2 We may disclose your personal data to third parties including:

  • Service providers (e.g., logistics/shipping, payments, IT hosting, marketing, analytics).
  • Regulatory, law enforcement, or government authorities where required.
  • Affiliates and partners assisting with operations.

3.3 We may transfer personal data outside Bangladesh where necessary, subject to safeguards required by applicable law.

4. WITHDRAWAL OF CONSENT

You may withdraw consent for our continued use, disclosure, storage, or processing of your personal data by contacting us (see Section 11). Please note this may affect our ability to provide certain Services.

5. UPDATING, ACCESSING, AND CORRECTING YOUR PERSONAL DATA

  • You are responsible for keeping your personal data accurate and updated.
  • You may access, update, or correct your personal data via your account settings or by contacting us.
  • We may require verification before processing such requests.

6. SECURITY OF YOUR PERSONAL DATA

Hanlibazar implements administrative, physical, and technical safeguards (including encryption and restricted access) to protect your data. However, no method of Internet transmission or storage is 100% secure.

7. RETENTION OF PERSONAL DATA

We retain personal data only as long as required or permitted by law and for the purposes collected. Once no longer needed, data will be securely deleted or anonymized.

8. MINORS

Hanlibazar does not sell products to minors nor knowingly collect data from them. Users must be of legal age or use the Platform with a parent/guardian.

9. THIRD-PARTY SITES

Our Platform may contain links to third-party sites. Hanlibazar is not responsible for their content, activities, or privacy practices. Review their policies before providing personal data.

10. QUESTIONS OR CONTACT

For questions, feedback, or privacy-related requests, please contact:

📧 Email: bd@hanlibazar.com
🏢 Address: Khatunganj,Chittagong, Bangladesh

11. COUNTRY-SPECIFIC RIDER – BANGLADESH

  • This Privacy Policy applies to all personal data processing in Bangladesh and to users ordinarily resident in Bangladesh.
  • Hanlibazar complies with Bangladeshi data protection and e-commerce regulations.
  • Where international transfers are required, necessary safeguards will be applied as per applicable law.